Abstract
The application of artificial intelligence and other technologies in the customer service industry has enabled the development of intelligent services, which can solve the contradiction of mismatch between traditional manual customer service and the massive demand for user consultation, reduce the waiting time of users
and also
help enterprises to achieve cost reduction and efficiency. However, users do not always have a positive attitude toward the use of intelligent customer service
期望确认视角下智能客服对消费者服务满意的影响研究-30274字.docx