Abstract
Intheconsumermarket,customerserviceisabridgebetweenenterprisesandconsumers.
Highqualitycustomerservicewillenhanceconsumerstickinessandpromotethe
transformationofenterprisebusinessvalue.Thecontinuousdevelopmentofartificial
intelligencetechnologymakestheintelligentcustomerservicefunctionmoreandmore
perfectandaccurate.Moreandmoreenterprisesareadjustingandtransformingfrom
traditionalartificialcustomerservice,applyingartificialintelligencetechnologyservices,
settingupintelligentcustomerservi
人工智能客服使用意愿的影响因素研究-24275字.pdf